Effective date: 1 January 2025 | Last updated: March 2026
1. Data Controller
GetYourTutors ("Company", "we", "our", or "us") is the data controller responsible for processing your personal data. Our registered details are:
- Company name: GetYourTutors
- Address: Emirates Towers, Office Tower, Level 41, Sheikh Zayed Road, PO Box 31003, Dubai, UAE
- Email: info@getyourtutors.com
- Phone: (+971) 4-313-2715
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (getyourtutors.com) and use our tutoring services.
2. What Personal Data We Collect
We may collect the following categories of personal data:
- Identity data: Full name of parent/guardian and student.
- Contact data: Email address, phone number (including WhatsApp number), and postal address.
- Educational data: Student grade level, curriculum, subjects studied, and academic performance notes.
- Technical data: IP address, browser type and version, operating system, time zone, and pages visited.
- Usage data: How you navigate and interact with our website, including page views, session duration, and referring sources.
- Cookie data: Identifiers stored on your device by cookies and similar tracking technologies (see Section 9).
- Communication data: Contents of messages you send us via contact forms, email, phone, or WhatsApp.
We do not collect sensitive personal data such as biometric data, health information, or government-issued identification numbers.
3. How We Collect Your Data
We collect personal data through the following methods:
- Website forms: When you submit our contact form, hire-a-tutor form, or get-a-quote form.
- Email and phone: When you contact us by email, phone call, or WhatsApp message.
- Strictly necessary cookies: Automatically when you visit our website, through the small set of essential cookies described in our Cookie Policy. We do not use third-party analytics or tracking cookies.
- Server logs: Aggregated traffic statistics provided by our hosting and CDN provider (Cloudflare) — generated server-side, not requiring client-side scripts.
- Service delivery: During the course of providing tutoring services, including lesson scheduling, progress reporting, and invoicing.
4. Purpose of Data Collection
We use your personal data for the following specific purposes:
- Service delivery: To match you with a suitable tutor, schedule lessons, and provide ongoing tutoring support.
- Communication: To respond to your enquiries, provide updates on your child's progress, and send service-related notices.
- Marketing: To send you information about our services, educational resources, and promotions (only with your consent, and you may opt out at any time).
- Website improvement: To analyse aggregated, anonymous server-side traffic patterns provided by our hosting/CDN provider, and to identify areas for improvement.
- Legal compliance: To comply with UAE laws, regulations, and legal obligations, and to protect our rights and interests.
5. Legal Basis for Processing
Under the UAE Personal Data Protection Law (Federal Decree-Law No. 45/2021), we process your personal data on the following legal grounds:
- Contractual necessity: Processing is necessary to fulfil our contract with you — for example, matching you with a tutor, scheduling lessons, and processing invoices.
- Consent: Where you have given us explicit consent to process your data for a specific purpose — for example, subscribing to our newsletter or allowing marketing communications.
- Legitimate interest: Processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights — for example, analysing website usage to improve our service, or maintaining records for quality assurance.
- Legal obligation: Processing is necessary to comply with a legal requirement — for example, retaining financial records for UAE tax and accounting regulations.
You may withdraw your consent at any time by contacting us at info@getyourtutors.com. Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal.
6. Disclosure of Your Information
We may share your personal data with the following categories of third parties:
- Form-processing backend (FormForge): Form submissions (lead enquiries, callback requests, contact forms) are processed by FormForge for delivery to our team. FormForge does not use the data for any tracking or marketing purpose.
- Web hosting and CDN provider (Cloudflare): Our hosting service stores website data, ensures our site remains accessible and secure, and provides aggregated server-side traffic statistics generated from access logs.
- WhatsApp Business: We use WhatsApp as a communication channel; messages you send are processed through the WhatsApp platform.
- Payment processors: If you make a payment online, your payment data is handled by our payment processor in accordance with PCI-DSS standards. We do not store full payment card details.
We also disclose your data when required by law, in response to valid legal process, or when we believe disclosure is necessary to protect the rights, property, or wellbeing of our company, our clients, or the public.
We do not sell your personal data to any third party.
7. International Data Transfers
All personal data collected by GetYourTutors is stored and processed within the United Arab Emirates. We do not transfer your personal data to servers or entities located outside the UAE.
In the event that this changes in the future, we will update this policy and ensure appropriate safeguards are in place in accordance with UAE data protection law before any international transfer takes place.
8. Security of Your Information
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit using SSL/TLS protocols.
- Restricted access to personal data on a need-to-know basis.
- Regular review of our data handling procedures.
- Secure storage with access controls and authentication.
No method of electronic transmission or storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.
9. Cookies
Our website uses only strictly necessary cookies. We do not use third-party analytics, advertising, or tracking cookies, and we do not display a cookie consent banner because none of our cookies require prior consent under GDPR, the UK PECR regulations, or the UAE PDPL.
You can manage cookies through your browser settings. For full details on the cookies we set and their purposes, please see our Cookie Policy.
10. Compliance with UAE Data Protection Laws
GetYourTutors complies with the United Arab Emirates' Personal Data Protection Law (Federal Decree-Law No. 45/2021) and its implementing regulations. We process personal data lawfully, fairly, and transparently. We collect data only for specified, explicit, and legitimate purposes, and we do not process data in a manner incompatible with those purposes.
11. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Specifically:
- Enquiry data (name, email, phone from contact forms): retained for up to 24 months after your last interaction with us, or until you request deletion.
- Client records (tutoring session history, invoices, payment records): retained for 7 years to comply with UAE accounting and tax obligations.
- Server-side access logs (aggregated traffic statistics from our hosting/CDN provider): retained per the provider's standard log retention policy (typically 30 days).
- Marketing preferences: retained until you unsubscribe or withdraw consent.
When personal data is no longer required, we securely delete or anonymise it in accordance with our data management procedures.
12. Children's Privacy
GetYourTutors provides tutoring services to children and young people. We take the privacy of minors seriously and comply with all applicable UAE regulations regarding children's data:
- We do not knowingly collect personal data directly from children under the age of 13 without verifiable parental consent.
- All student-related data (name, grade, curriculum, academic performance) is collected through parents or legal guardians.
- Student information is used solely for the purpose of delivering and improving our tutoring services.
- We do not share children's data with third parties for marketing purposes.
- Parents and guardians may request access to, correction of, or deletion of their child's data at any time by contacting us.
If you believe we have inadvertently collected personal data from a child without proper parental consent, please contact us immediately at info@getyourtutors.com and we will promptly delete the information.
13. Your Rights
Under UAE data protection law, you have the following rights regarding your personal data:
- Right of access: Request a copy of the personal data we hold about you.
- Right to rectification: Request correction of any inaccurate or incomplete data.
- Right to erasure: Request deletion of your data, subject to legal retention obligations.
- Right to object: Object to processing of your data for specific purposes, including direct marketing.
- Right to restrict processing: Request that we limit how we use your data in certain circumstances.
- Right to data portability: Request that we provide your data in a structured, commonly used, machine-readable format so you can transfer it to another service provider.
- Right to withdraw consent: Where processing is based on your consent, withdraw that consent at any time.
How to Exercise Your Rights
To exercise any of these rights, please contact us at:
- Email: info@getyourtutors.com
- Phone: (+971) 4-313-2715
- Post: GetYourTutors, Emirates Towers, Office Tower, Level 41, Sheikh Zayed Road, PO Box 31003, Dubai, UAE
We will acknowledge your request within 5 business days and aim to fulfil it within 30 calendar days. If we need additional time, we will inform you of the reason and the expected timeline. We may ask you to verify your identity before processing your request to protect your data from unauthorised access.
If you are not satisfied with how we have handled your request, you have the right to lodge a complaint with the UAE Data Office.
14. Contact Us
If you have questions or concerns about this Privacy Policy, our data practices, or how we handle your personal information, please contact us at:
GetYourTutors
Emirates Towers, Office Tower, Level 41, Sheikh Zayed Road, PO Box 31003, Dubai, UAE
Email: info@getyourtutors.com
Phone: (+971) 4-313-2715
WhatsApp: 050-947-9432
15. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:
- Post the updated policy on our website with an updated "Last updated" date.
- Notify registered clients by email if the changes materially affect how we process their data.
- Where required by law, seek your renewed consent before applying changes that affect the basis on which we process your data.
We encourage you to review this page periodically to stay informed about how we protect your personal information.